服务承诺

       公司秉承“质量优质，客户至上”宗旨;强化“为客户提供最优质的产品和服务”经营理念;坚持“以质量求生存，以服务求发展”的基本原则，不断提升产品质量，持续完善服务质量;竭尽所能达到客户满意。

　　Our company always adheres to the tenet of "quality first, customer first"; the business philosophy of providing customers with the most satisfactory products and services; adheres to the basic principles of survival by quality and development by service, and product quality is continuously improved , continuous improvement of service quality; Do everything possible to achieve customer satisfaction.

　　1、售前服务承诺 Pre-sale service commitment

　　向客户提供详细的产品说明书，包括检测报告，以及解答各种相关产品使用方面的疑问与难题。

　　Provide customers with detailed product instructions, including test reports, and answer questions and problems related to the use of various products.

　　2、售中服务承诺 In-sale service commitment

　　跟客户时常保持沟通，包括产品质量是否能满足客户需求、运输方式、包装情况以及客户的其他要求。如客户有需要，可以做到货到人到，并现场介绍产品的使用方法和技术要求。定期走访客户，征求意见，及时解决用户提出的问题。

　　Maintain communication with customers from time to time, including whether the product quality can meet customer needs, transportation methods, packaging conditions and other customer requirements. If the customer needs it, the goods and technicians can be to on the spot , and the use method and technical requirements of the product can be introduced. Visit customers regularly, solicit opinions, and solve problems raised by users in a timely manner.

　　3、售后服务承诺 After-sales service commitment

　　1)用户使用我公司的产品出现质量问题时，接到客户投诉要求在2小时内给于答复;严重时，服务人员要在24小时内到现场解决问题.

　　When users use our company’s products and have quality problems, we will respond to customer complaints within 2 hours; in serious cases, the technicians must come to the scene to solve the problem within 24 hours.

　　2)产品一旦出现合同条款内的质量问题，本公司负责包退、包换、直至客户满意。

　　Once the product has quality problems in the terms of the contract, the company is responsible for return, replacement, and customer satisfaction

　　3)处理合同条款内的质量问题发生的一切费用，包括给客户造成的损失，由本公司承担

　　All costs incurred in dealing with quality problems in the contract terms, including losses to customers, shall be borne by the company